I'm experiencing abuse

Things can change

If you’re experiencing abuse of any kind in your relationship you’ve come to the right place. No matter if it’s support to keep safe where you are now or help to find immediate safe accommodation, we can help. You’re not trapped, and you don’t have to go through this alone.

Need someone to talk to or know someone who does?

Call us: 0330 0945 559

If you are in immediate danger please call 999

How we help

There’s no typical relationship which means there isn’t just one way we can help, however, here are a few of the ways we can support you if you’re currently in an abusive or violent relationship:

• Immediate safety planning

• Safe accommodation for you and your children

• Advice and guidance

• Ongoing support programmes and one-to-one support for you and your children

Whatever your story we’ll find support that’s right for you. Get in touch with our team to see how we can help.

Get in touch

What happens when you call?

First and foremost, we’re here to listen to what you’re going through and what you need to keep safe.

Then, we’ll recommend support specific to your situation – whether that’s connecting you and your children with our safe accommodation options or guiding you on how to increase your safety at home. We can provide as much or as little help and assistance as you feel is right for you.

Don’t let what you think we might say stop you from calling us. You can live a life free from relationship abuse. Our team is here to help you do that.

Get in touch

We’re always by your side

If you feel trapped and isolated by abusive behaviour, know that you don’t have to go through this alone. We’ll be here to support and walk alongside you when you need someone to be there. That’s a promise.

We’re open to everyone

Anyone can be affected by relationship abuse. That’s why we work with people from all walks of life, all genders and all ages. If we don’t have a programme that’s right for you, we’ll point you in the right direction to ensure you’re taken care of.

We’ll value your safety

We understand that reaching for support isn’t easy. Our expertise and experience means we really do understand how important confidentiality and flexibility is for your safety. We’ll work with you to find a plan that prioritises that.

We’ll respect your choices

We’ll listen to what you want, and we won’t judge or force you into something that you don’t feel is right for you. No matter what you choose, we’ll make our support work for you.

Find out more about Glow

Imagine a world where no one has to live through an abusive relationship or feel trapped in the cycle of abusive behaviour. That world is possible, but it starts at the heart of the issue, working to end abuse at the source and bringing recovery, education and prevention together to make a lasting impact

Find out more about who we are

Call us

If you live in North Staffordshire: 0330 0945 559 9am–5pm, Monday to Friday.

If you live in Derby or Derbyshire: 0133 2985 111 9am-8pm, Monday to Friday and 10am-4pm Saturday.

If you are in immediate danger please call 999

Text us

If you need advice or support about domestic abuse, text 07451 288 150

The service operates 7 days a week from 10am until 10pm and we will get back to you within 24 hours.

On Mondays and Thursdays, the helpline will be staffed by our dedicated children and young people team, between 4pm and 10pm, to help support those experiencing or witnessing abuse.

Trying to contact us after 5pm?

If we’re not available, we recommend you call:

National 24 hour domestic violence helpline: 0808 2000 247
Mankind (weekdays 10am – 4pm): 01823 334244

Looking for a refuge?

Newcastle-under-Lyme refuge: 01782 713737
Stoke-on-Trent refuge: 01782 817055
Staffordshire Moorlands refuge: 01538 267093

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