COVID-19 information and guidance

Following the relaxation of government restrictions in 2021, we’ve gradually changed the way we work to make sure we can provide consistent services.

Staff are working flexibly (both at the office and from home) and as we introduce further changes we will keep you informed.

Office information

Our head office at 308 London Road will now be open to customers for essential visits only during 9am-4.30pm Monday to Friday. Customers visiting should use the front car park.

For any other non-essential enquiries our customer services team are still on hand to help you. You can contact them by phone, email, on our website during Monday-Friday 8.30-5.30pm.


Reducing the risk of COVID-19

To reduce the risk of spreading COVID-19, we are asking our staff to wear face masks when visiting customers, and to complete a lateral flow test twice a week.

You can find out more about reducing the risk of catching and spreading COVID-19 by clicking here.


When to self-isolate

Click here to visit the NHS website has further information on when to self-isolate.



All repairs are now taking place and our contractors – Ian Williams LTD – and staff will be taking the following measures to keep you safe at home:

  • Wear face masks
  • Complete lateral flow tests twice a week
  • Isolate at home if they show any symptoms of COVID-19


Further COVID-19 information

For the latest COVID-19 information and guidance, visit the NHS website by clicking here.

Our promises to you

We're always by your side

We’re always by your side

If you feel trapped and isolated by abusive behaviour, know that you don’t have to go through this alone. We’ll be here to support and walk alongside you when you need someone to be there. That’s a promise.

We're open to everyone

We’re open to everyone

Anyone can be affected by relationship abuse. That’s why we work with people from all walks of life, all genders and all ages. If we don’t have a programme that’s right for you, we’ll point you in the right direction to ensure you’re taken care of.

We’ll value your safety

We’ll value your safety

We understand that reaching for support isn’t easy. Our expertise and experience means we really do understand how important confidentiality and flexibility is for your safety. We’ll work with you to find a plan that prioritises that.

We’ll respect your choices

We’ll respect your choices

We’ll listen to what you want, and we won’t judge or force you into something that you don’t feel is right for you. No matter what you choose, we’ll make our support work for you.
Erase your tracks online
Click the ‘Exit Site’ button above to leave our site quickly at any time, or click the button below to learn how to increase your safety when visiting our site or contacting our team.